kampunghoki Privacy Policy

This page describes what we collect when you use kampunghoki and how we keep that data protected. We at kampunghoki take your privacy seriously; we do not sell or share your personal information with marketing partners, and we encrypt all sensitive data in transit and at rest.

Our kampunghoki platform collects information necessary to verify your identity, process your deposits and withdrawals, and detect fraud. We also collect analytics data to improve our app performance and game availability. This policy explains exactly which data we collect, how long we retain it, and what rights you have to access, correct, or delete your information.

If you have questions about our privacy practices on kampunghoki after reading this policy, contact our support team through your account or email. We respond to privacy requests within standard business windows.

What We Collect on kampunghoki

We at kampunghoki collect several categories of information to operate our platform and provide our services. First, we collect account registration data: your email address, chosen username, password hash, and any display name you provide. Second, we collect identity verification information when you complete Know Your Customer (KYC) compliance—this includes a government-issued photo ID, proof of residence (such as a utility bill or bank statement), and your full legal name. We store these documents securely and retain them for compliance with financial regulations.

Third, we collect payment information necessary to process your deposits and withdrawals. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, and timestamp. We do not store your full payment card details; instead, we retain only a tokenised reference that our payment processor uses for future transactions. Your actual card or bank account data never sits on our kampunghoki servers.

Fourth, we collect game activity logs. Every hand of blackjack, roulette, or Sakong you play on kampunghoki is recorded—your wager amount, cards dealt, outcome, and settlement time. We retain these logs indefinitely for audit and dispute resolution purposes. If you question a game result weeks or months after playing, we can retrieve the original video stream and hand record to verify the outcome.

Fifth, we collect technical and usage data. Our kampunghoki app logs your IP address, browser or app version, device type (iOS, Android, web), and crash reports if our platform encounters errors. This information helps our engineering team diagnose performance issues and optimise our app for faster loading on different networks. We also track aggregate usage patterns—how many players access Sakong versus Captain's Bounty, peak play hours, popular payment methods—to improve our service offerings.

How We Use Your Data on kampunghoki

We at kampunghoki use your information for several defined purposes. First and foremost, we use it to operate our platform—to create and secure your account, process your payments, and settle game outcomes. Without this data, we cannot provide our services to you.

Third, we use anonymised or aggregated data for analytics. We analyse campaign performance, payment method adoption trends, and player preferences to improve our kampunghoki offerings. For instance, if we see high withdrawal volumes through mobile banking and local payment during Idul Fitri holidays, we may allocate more support staff during future holiday periods. This analysis never identifies you personally; it operates on aggregate numbers only.

Fourth, we use data to prevent fraud. If we detect suspicious activity on your kampunghoki account—such as login attempts from unlikely geographic locations or unusually large wagers inconsistent with your history—we may flag the account, disable withdrawals temporarily, and ask you to verify your identity. This protection keeps your balance safe from unauthorised access.

Your Rights and Data Retention on kampunghoki

Data retention

We keep account data and game logs indefinitely; identity documents for compliance purposes (typically 5–7 years); technical logs for 90 days unless needed for fraud investigation on kampunghoki.

Right of access

You may request a copy of all personal data we hold on you via our support team; we provide it within 30 days on kampunghoki.

Right to correction

If your account information is incorrect, you can update it directly in your settings on kampunghoki, or contact support for assistance.

Right to deletion

You may request account deletion on kampunghoki; we anonymise your data after your account is closed, though game logs may be retained for compliance.

We at kampunghoki store your data on encrypted servers hosted in multiple jurisdictions. Our primary servers are located outside Indonesia, so your data may be processed and stored outside your local jurisdiction. By using kampunghoki, you consent to this cross-border data transfer. If you are uncomfortable with data residing outside your country, you may choose not to use our platform.

We use industry-standard encryption (TLS 1.2+) to protect data in transit between your device and our kampunghoki servers. All passwords are hashed using strong algorithms; we never store your password in plain text. We implement multi-factor authentication (MFA) as an optional security feature so you can require a second verification step before login.

Our kampunghoki platform integrates with third-party processors for payments. When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, those payment providers receive your name, transaction amount, and account information necessary to complete the transfer. We do not control those third parties' privacy practices; we recommend reviewing their privacy policies. However, we require all partners to maintain similar data-protection standards to kampunghoki.

We use cookies and similar tracking technology on our kampunghoki website and mobile app. Cookies store your login session and remember your preferences (such as language or preferred game category). Most browsers allow you to disable cookies, though this may affect kampunghoki functionality. Our cookies do not track you across unrelated websites; they operate only within kampunghoki.

Our kampunghoki privacy practices comply with applicable data-protection laws in jurisdictions where we operate. However, we do not offer our services in jurisdictions with conflicting regulations. If you have a privacy complaint about kampunghoki, contact our support team; if you remain unsatisfied, you may have the right to lodge a complaint with your local data-protection authority.